Collection Agents

Recognized as a place where employee well-being is a priority, our client is looking for Collection Agents.

Responsibilities:
- Carry out the verification, analysis and follow-up of outstanding collection files and files opened at the Régie du logement and determine the actions to be taken.
- Communicate with debtors by mail, telephone or in person to agree on payment terms for overdue accounts.
- Collect amounts owed (rents and invoices) by debtors.
- Read, analyze and prepare responses to correspondence received in one or other of the debt or Régie du logement files.
- Represent the company before the Régie du logement and other administrative tribunals.
- Analyze and review tenant files and make historical records or reports that can be presented to the Régie du logement, other administrative tribunals or the Board of Directors for decision-making.
- Prepare and follow up on tenant eviction recommendations.
- Maintain and develop cordial, empathetic and professional relationships with a multilingual, multicultural clientele from a variety of socio-demographic backgrounds; communicate with tenants in both official languages.
- Send and follow up on reminder letters, schedule required pre-authorized withdrawals and ensure necessary changes.

Profile sought:
- College diploma in legal or administrative techniques and additional training in debt collection.
- One year of experience in a comparable position or two years of relevant experience.
- Hold a valid driver's license.

Skills and abilities sought:
- Very good knowledge of spoken and written French and English.
- Good knowledge of the Office suite.
- Knowledge of collection procedures and interview techniques.

Would you like to work for a company where you feel like you are part of a big family whose primary goal is to improve people's lives? We look forward to telling you more about this opportunity!